Three Valleys Water - About Us

Customer Leaflets and Publications

Here's our latest customer leaflets and publications which provide helpful advice on our services. If you can’t find what you need give our Customer Contact Centre a call.

NB: all of the following links open in a new browser window

Your water at home

	Domestic Billing Booklet (PDF 2.22MB)
	Our Code of Practice for Domestic Customers (PDF 478KB)
	Supply Pipe Repair Scheme (PDF 2.04MB)
	Choosing a Water Meter (PDF 859KB)
	Annual Charges Scheme for 2008/09 (PDF 849KB)
	How we deal with complaints (PDF 333KB)
	Managing your Water Pressure (PDF 2.15MB)
	Keep your water tasting fresh (PDF 501KB)
	Lead Pipes - An information guide (PDF 1.40MB)
	Leakage Code of Practice (PDF 84KB)
	Leak Allowance Claim Form for Domestic Customers (PDF 125KB)
	Where's your water going - water audit (PDF 504KB)
	Water Efficiency Leaflet (PDF 1.56MB)

Paying your bill

	A Guide to how your non-metered bill is worked out (PDF 34KB)
	Payment Card Scheme (PDF 217KB)
	Payment Problems (PDF 1.21MB)

Special care for those with special needs

	Safeguard Scheme Application Form (PDF 222KB)
	Special Care Guide (PDF 3.14MB)

Your water in business

	In Business: Guaranteeing Our Service (PDF 3.08MB)
	Metering for Commercial Customers (PDF 727KB)
	Water Quality Pack for Commercial Customers (PDF 1.34MB)

Our future plans

	Draft Business Plan (2010 - 2015) (PDF 1.3MB)
	Draft Business Plan Tables (PDF 15KB)
	Drought Management Summary (PDF 337KB)
	Drought Management Plan 2008 (PDF 4.49MB)
	Strategic Direction Statement (PDF 1.25MB)
	Have your say on our future plans (PDF 642KB)
	Water Resources Management Plan

Our environment

	Corporate Responsibility Report 2007/2008 (PDF 4MB)
	Veolia Water UK Corporate Responsibility Report 2007 (PDF 3MB)

Company reports

Annual Report and Financial Statements March 2008 (PDF 656KB)

Regulatory information

	Condition R Compliance Code (PDF 49KB)

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